In recent years, our team has increasingly been asked to help mentor young leads, supervisors, and managers in their leadership, interpersonal, and communication skills. In the process of doing so, we began using Enneagram personality types to help facilitate personal understanding of self and others. It's been tremendously successful.
How do customers feel about doing business with your company? Many companies gather and track customer experience metrics such as a Net Promoter Score (NPS), Overall Satisfaction (CSAT), and Customer Effort Score (CES).
But what do these ratings mean? Once you know one or more of these numbers, what do you do next? At Intelligentics, we focus on helping you make sense of customer experience metrics and develop practical insights behind your customers’ opinions. Simply put, we help you understand why your customers feel the way they do, and what you can do to improve their perception and create loyalty.