Greetings, and welcome to Intelligentics’ first Three Things Thursday vlog, where each week we’ll give you our quick take on one item that’s #trending, one item from the #trenches of our current projects, and one #timelessprinciple. Tom Vander Well kicks it off with some interesting thoughts on customer calls. It’s popularly believed in this season of omnichannel communication options that the days of the phone call are waning. New data reveals that voice-to-voice communication may see a resurgence, it just might look different than you think.
