June 5, 2020 Recap: The trending “new normal”, a story from the trenches and a timeless principle from George Bernard Shaw about those who can’t change their minds. AgentAt-HomeBusinessCOVID-19customer serviceDataInspect100IntelligenceQAQuality AssessmentResearchTrendTrendingVlogWorkShare ThisTweetSharePlus oneShareEmail Related Posts Three Things Thursday Recap: The chaos of 2020 continues. A successful model for making the right business decisions. And, sage advice from Albert Einstein. Three Things Thursday Recap: Mixed signals in the media trending, a story from the trenches about Big Hairy Audacious Goals, and a timeless principle about journeys. Three Things Thursday Recap: The question trending around the globe, insight about how clients are approaching customer research, and a timeless principle from Albert Einstein.