August 20, 2020 Recap: Mixed signals in the media trending, a story from the trenches about Big Hairy Audacious Goals, and a timeless principle about journeys. Call MonitoringCall RecordingCOVIDFearGoalsMotivationThree Things ThursdayUncertaintyShare ThisTweetSharePlus oneShareEmail Related Posts Three Things Thursday Recap: The world is opening up for business again, two clients get much-needed data to manage change, and a timeless principle about conquering fear. Three Things Thursday Recap: Flirty Amazon customer service reps are trending, recalling racy customer service chats from the trenches, and a timeless principle from Maya Angelou. Three Things Thursday Recap: The chaos of 2020 continues. A successful model for making the right business decisions. And, sage advice from Albert Einstein.