Yesterday afternoon, Intelligentics was proud to award the Customer Service team at Premier Communications for providing a Gold Level service standard across the year 2020. Intelligentics has provided call Quality Assessment and Customer Satisfaction surveys for the Premier team for over five years.
Data from our assessments reveal that Premier’s service quality has consistently improved since we began working with them in 2015. Their Customer Service Representatives and Field Technicians enjoy very high satisfaction rates from their customers. Feedback, coaching, and training from both the surveys and Intelligentics’ Service Quality Assessment have helped them continuously improve the service they’re delivering, making service a key differentiator between Premier and competitors.
How do your team’s service quality and customer satisfaction stack up? Intelligentics has customized research, QA, and training services to meet a diverse customer base. Our Inspect100 one-time assessment can provide you with an economical benchmark that also provides you with data that reveal where you have the greatest opportunities to improve your customer’s experience. Give us a call today (515-777-8899) or send us an email (info@intelligentics.com). We’d love to present you with one of our awards, too!
