Almost every #customerservice problem can be traced back to a problem with communication. Most companies put systems and technologies in place that they believe will automatically satisfy their customers and allow for flawless communication. Often, the customer’s expectations and satisfaction are not factored into the equation. In addition, dissatisfaction remains when there are exceptions to the general communication rules, when the systems and technologies are used by human beings who are poor communicators, and when the systems and humans aren’t properly integrated with a company’s operations or customer expectations.
At Intelligentics, we help clients make the right tactical decisions about systems, communication, and training by gathering reliable customer and business intelligence. If you’re feeling the pain of customer dissatisfaction, or you simply want to build a customer support system that actually drives and improves #customersatisfaction, then give us a call! We’d love to partner with you.