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Tuesday From The #Trenches

It’s Tuesday here in the trenches at Intelligentics, and this week we’re working on a free webinar for anyone who is exploring the idea of beginning a call monitoring or Quality Assessment process. The webinar will be on Zoom this Friday morning from 9-10 a.m. central time here in the states. I’ll be answering some of the basic questions that most companies wrestle with as they consider launching a QA initiative including recording options, criteria, scoring methodologies, sampling, reporting, and coaching. If you or a colleague you know would be interested in attending, simply email me at and request an invite. You’ll find this information on our blog at And, while you’re there, be sure to subscribe and you’ll always get the latest from Intelligentics right in your inbox. Hope to see you this Friday morning, March 19 @ 9 a.m. central!