It’s Tuesday here in the trenches at Intelligentics, and this week we’re working on a free webinar for anyone who is exploring the idea of beginning a call monitoring or Quality Assessment process. The webinar will be on Zoom this Friday morning from 9-10 a.m. central time here in the states. I’ll be answering some of the basic questions that most companies wrestle with as they consider launching a QA initiative including recording options, criteria, scoring methodologies, sampling, reporting, and coaching. If you or a colleague you know would be interested in attending, simply email me at tom@intelligentics.com and request an invite. You’ll find this information on our blog at Intelligentics.com/blog. And, while you’re there, be sure to subscribe and you’ll always get the latest from Intelligentics right in your inbox. Hope to see you this Friday morning, March 19 @ 9 a.m. central!