In recent years, our team has increasingly been asked to help mentor young leads, supervisors, and managers in their leadership, interpersonal, and communication skills. In the process of doing so, we began using Enneagram personality types to help facilitate personal understanding of self and others. It's been tremendously successful.
Intelligentics CEO, Tom Vander Well, was interviewed this week by Phil Gerbyshak on his “Conversations With Phil” series on Linkedin. Tom and Phil met as bloggers over ten years ago when Phil managed a contact center and Tom was writing his blog Service Quality Central. Phil has been a long-time presence in social media business circles. In his “Conversations with Phil” series Phil interviews a diverse list of business leaders, movers, and shakers.
Phil talked to Tom about the life and business lessons learned in 30 years doing customer research and quality assessment.