So, Your Company Wants to Start Call Recording?
When the team at Intelligentics began assessing our client's phone calls, it was the early 1990s. How different things were in the early days of doing Quality Assessment (QA) of calls between clients and their customers. Back then, we often…
Three Things Thursday 200618
This week: The chaos of 2020 continues. A successful model for making the right business decisions. And, sage advice from Albert Einstein.