You are Not Your Customer
Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like…
Three Things Thursday 20200227
This week: Markets, Emotions, Volatility, Aristotle, and Weathering the Storm!
Three Things Thursday 20200213
It's #ThreeThingsThursday. This week: The Corona Virus, Fear, Facts, and Focus.