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Three Things Thursday

  • December 3, 2020
Recap: The keys to growth amidst COVID-19 is #Trending, opportunities clients are finding in the pandemic is what's in the #Trenches, and a #TimelessPrinciple about surviving any crisis from Abraham Lincoln.
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Tom Vander Well In Front Of Intelligentics Logo

Three Things Thursday

  • August 28, 2020

https://youtu.be/P__zNbde9yk Recap: Flirty Amazon customer service reps are #Trending, recalling racy customer service chats from the #Trenches, and a #TimelessPrinciple from Maya Angelou. Transcript: It's time for another edition of #ThreeThingsThursday! I'm Tom Vander Well with Intelligentics, where Intelligence Meets Tactics. It's August 27, 2020. As always, we bring you one item trending, one item from the trenches of Intelligentics,…

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So, Your Company Wants to Start Call Recording?

  • August 19, 2020

When the team at Intelligentics began assessing our client's phone calls, it was the early 1990s. How different things were in the early days of doing Quality Assessment (QA) of calls between clients and their customers.¬† Back then, we often used high-end cassette recorders plugged into a phone jack in the client's utility room. From cassette tapes to voice-activation, to…

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