IntelliTalk

3 “Other” Teams B2B Needs to Assess & Coach

  • May 10, 2022
Companies typically limit QA to the Customer Service team while ignoring the fact that there are other teams in the in the company, especially in the B2B world, who interact with customers and have a significant impact on the customer experience.
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Questions on the “Ultimate Question”

  • April 11, 2022

Net Promoter Score (NPS) has become a staple business metric for many years, ever since The Ultimate Question hit the market in 2006. At Intelligentics, we regularly make NPS a part of our larger Voice of the Customer (VOC) and Customer Experience (CX) survey projects for clients. We even provide an on-going NPS Tracker for clients so they can keep their fingers…

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Tracking NPS, CSAT, and Customer Sentiment

  • April 6, 2022
One of the things the Covid pandemic taught us (the hard way) is that things can change rapidly. This is made even more true with social media's ever shifting trends. Keeping our fingers on the pulse of customer sentiment has never been more critical.
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The Supply Chain is Changing Customer Behavior

  • January 17, 2022

The harsh realities of on-going supply chain issues have B2B customers scrambling, and it is changing their purchasing behavior. The longer the supply-chain issues continue, the more likely that it could create long-term shifts in the way customers search for and procure parts. Doing the research with your customers helps B2B businesses to benchmark and track these shifts in customer…

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3 Keys to Customer Service in Supply Chain Hell

  • November 9, 2021
The breadth and intensity of our current global supply chain disruption is unprecedented. At the same time, it’s certainly not the first time we have assisted clients in navigating market and supply chain turmoil. Here are three keys to consider.
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