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Three Things Thursday 20191128

  • November 28, 2019

It's a Thanksgiving Edition of Three Things Thursday. This week, Intelligentics CEO, Tom Vander Well highlights research from the Charities Aid Foundation and reported by Disrn.com, which reveals that U.S. citizens are rated as the world's most generous citizens in the past ten years. Nevertheless, Intelligentics Service Quality Assessments reveal that customers are less likely to receive basic courtesies when…

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Five Common Problems of Internal QA (and How We Solve Them!)

  • November 19, 2019

When it comes to call monitoring and Quality Assessment, most companies assume that it's cheaper and easier to do in internally than hire a third-party to do the call analysis, reporting, and coaching for you. What they don't often consider is the common problems that come with internal QA programs, and how a provider like Intelligentics makes a lot of…

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Transcript of Three Things Thursday 20191114

  • November 15, 2019

PDF: Intelligentics Three Things Thursday Transcript 20191114 Hi! I'm Tom Vander Well with Intelligentics, where Intelligence Meets Tactics. Welcome to Three Things Thursday for November 14, 2019. Each week we bring you One item trending, One item from the trenches, and one timeless principle. #Trending: Holiday shopping is in full swing and an article in Inc. Magazine this week detailed…

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Three Things Thursday 20191114

  • November 14, 2019

It's Three Things Thursday! Intelligentics weekly vlog that brings you one item that's #Trending, one item from the #Trenches, and one #TimelessPrinciple. This week, CEO Tom Vander Well discusses Walmart's gains on Amazon, and how good data and business intelligence on your customer's desires and expectations can make all the difference in making the right tactical choices for success.

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