Blog – Page 2 – Intelligentics

Upselling Basics for Customer Service

September 12, 2019
Intelligentics
Intelligentics

Guy Kawasaki recently created a lot of buzz with his Art of Customer Service post. I found a couple of people responding with the same thoughts I did, including Starbucker, who shared my concerns with Guy’s admonition to nev er upsell on customer service calls. I…

5 Ideas for Putting the Conversation in Your Coaching

September 12, 2019
Intelligentics
Training

I was sitting in the corner of a small conference room as the supervisor started their call coaching session with a CSR. The supervisor cut right to the chase, playing the call in question. I sat and listened. It was…

The Journey Begins

Thanks for joining me! Good company in a journey makes the way seem shorter. — Izaak Walton

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