Wednesday Wisdom: Knowledge & Ignorance
A little wisdom and inspiration for your week. Team members don't always just do what you expect. They do what you measure.
Intelligentics CEO, Tom Vander Well, was interviewed this week by Phil Gerbyshak on his "Conversations With Phil" series on Linkedin. Tom and Phil met as bloggers over ten years ago when Phil managed a contact center and Tom was writing his blog Service Quality Central. Phil has been a long-time presence in social media business circles. In his "Conversations with…