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Three Things Thursday

  • December 3, 2020
Recap: The keys to growth amidst COVID-19 is trending, opportunities clients are finding in the pandemic is what's in the trenches, and a timeless principle about surviving any crisis from Abraham Lincoln.
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Three Things Thursday

  • August 28, 2020
Recap: Flirty Amazon customer service reps are trending, recalling racy customer service chats from the trenches, and a timeless principle from Maya Angelou.
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Three Things Thursday

  • August 20, 2020
Recap: Mixed signals in the media trending, a story from the trenches about Big Hairy Audacious Goals, and a timeless principle about journeys.
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So, Your Company Wants to Start Call Recording?

  • August 19, 2020

When the team at Intelligentics began assessing our client's phone calls, it was the early 1990s. How different things were in the early days of doing Quality Assessment (QA) of calls between clients and their customers.¬† Back then, we often used high-end cassette recorders plugged into a phone jack in the client's utility room. From cassette tapes to voice-activation, to…

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Three Things Thursday

  • August 14, 2020
Recap: The question trending around the globe, insight about how clients are approaching customer research, and a timeless principle from Albert Einstein.
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