This week: #Trending: Companies are gung-ho on being "Climate Positive," according to the Wall Street Journal, but no one knows what that means. #Trenches: It's common for companies to post their "Mission" on a plaque in the conference room, but…
It's a Thanksgiving Edition of Three Things Thursday. This week, Intelligentics CEO, Tom Vander Well highlights research from the Charities Aid Foundation and reported by Disrn.com, which reveals that U.S. citizens are rated as the world's most generous citizens in…
When it comes to call monitoring and Quality Assessment, most companies assume that it's cheaper and easier to do in internally than hire a third-party to do the call analysis, reporting, and coaching for you. What they don't often consider…
