Three Things Thursday
Recap: The keys to growth amidst COVID-19 is trending, opportunities clients are finding in the pandemic is what's in the trenches, and a timeless principle about surviving any crisis from Abraham Lincoln.
When the team at Intelligentics began assessing our client's phone calls, it was the early 1990s. How different things were in the early days of doing Quality Assessment (QA) of calls between clients and their customers. Back then, we often used high-end cassette recorders plugged into a phone jack in the client's utility room. From cassette tapes to voice-activation, to…