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You are Not Your Customer

  • March 10, 2020

Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like her. Most people don't stop to realize it, but we all tend to let our egos assume that we are…

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Three Things Thursday 200123

  • January 24, 2020

This week on #ThreeThingsThursday it's all about the "right fit." A job change may be tempting, but is the culture of the new company a good fit? An acquisition of another company may look good on paper, but when the culture and business model don't fit then things can go downhill fast. NFL coach Tony Dungy spent years being rejected…

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