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The Supply Chain is Changing Customer Behavior

  • January 17, 2022

The harsh realities of on-going supply chain issues have B2B customers scrambling, and it is changing their purchasing behavior. The longer the supply-chain issues continue, the more likely that it could create long-term shifts in the way customers search for and procure parts. Doing the research with your customers helps B2B businesses to benchmark and track these shifts in customer…

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3 Keys to Customer Service in Supply Chain Hell

  • November 9, 2021
The breadth and intensity of our current global supply chain disruption is unprecedented. At the same time, it’s certainly not the first time we have assisted clients in navigating market and supply chain turmoil. Here are three keys to consider.
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The Enneagram and Business

  • September 14, 2021
In recent years, our team has increasingly been asked to help mentor young leads, supervisors, and managers in their leadership, interpersonal, and communication skills. In the process of doing so, we began using Enneagram personality types to help facilitate personal understanding of self and others. It's been tremendously successful.
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Our CEO’s “Conversation with Phil”

  • May 28, 2021

Intelligentics CEO, Tom Vander Well, was interviewed this week by Phil Gerbyshak on his "Conversations With Phil" series on Linkedin. Tom and Phil met as bloggers over ten years ago when Phil managed a contact center and Tom was writing his blog Service Quality Central. Phil has been a long-time presence in social media business circles. In his "Conversations with…

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Gold Service Award Presented

  • February 4, 2021
Yesterday afternoon, Intelligentics was proud to award the Customer Service team at Premier Communications for providing a Gold Level service standard across the year 2020.
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