When the team at Intelligentics began assessing our client's phone calls, it was the early 1990s. How different things were in the early days of doing Quality Assessment (QA) of calls between clients and their customers. Back then, we often…
This week: The chaos of 2020 continues. A successful model for making the right business decisions. And, sage advice from Albert Einstein.
This week: What is #Trending: The world is opening up for business again! From the #Trenches: Two clients get much-needed data to manage change. #TimelessPrinciple: What conquers fear more than bravery?
Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like…
It's a Thanksgiving Edition of Three Things Thursday. This week, Intelligentics CEO, Tom Vander Well highlights research from the Charities Aid Foundation and reported by Disrn.com, which reveals that U.S. citizens are rated as the world's most generous citizens in…