Three Things Thursday 200618
This week: The chaos of 2020 continues. A successful model for making the right business decisions. And, sage advice from Albert Einstein.
Three Things Thursday 200507
This week: What is #Trending: The world is opening up for business again! From the #Trenches: Two clients get much-needed data to manage change. #TimelessPrinciple: What conquers fear more than bravery?
You are Not Your Customer
Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like…
Three Things Thursday 20191128
It's a Thanksgiving Edition of Three Things Thursday. This week, Intelligentics CEO, Tom Vander Well highlights research from the Charities Aid Foundation and reported by Disrn.com, which reveals that U.S. citizens are rated as the world's most generous citizens in…
Five Common Problems of Internal QA (and How We Solve Them!)
When it comes to call monitoring and Quality Assessment, most companies assume that it's cheaper and easier to do in internally than hire a third-party to do the call analysis, reporting, and coaching for you. What they don't often consider…