So, Your Company Wants to Start Call Recording?
When the team at Intelligentics began assessing our client's phone calls, it was the early 1990s. How different things were in the early days of doing Quality Assessment (QA) of calls between clients and their customers. Back then, we often used high-end cassette recorders plugged into a phone jack in the client's utility room. From cassette tapes to voice-activation, to…
