skip to Main Content

3 “Other” Teams B2B Needs to Assess & Coach

  • May 10, 2022
Companies typically limit QA to the Customer Service team while ignoring the fact that there are other teams in the in the company, especially in the B2B world, who interact with customers and have a significant impact on the customer experience.
Read More

Intelligentics Welcomes Mitchell Harris!

  • August 18, 2021

Intelligentics is excited to introduce the newest member of our team. Mitchell Harris joined Intelligentics this summer as a Senior Data Analyst. He will be actively involved with every aspect of our integrated service arrays including research, quality assessment, and coaching. Mitchell is a graduate of the Wharton School of Business at the University of Pennsylvania where he was a…

Read More

Our CEO’s “Conversation with Phil”

  • May 28, 2021

Intelligentics CEO, Tom Vander Well, was interviewed this week by Phil Gerbyshak on his "Conversations With Phil" series on Linkedin. Tom and Phil met as bloggers over ten years ago when Phil managed a contact center and Tom was writing his blog Service Quality Central. Phil has been a long-time presence in social media business circles. In his "Conversations with…

Read More

Gold Service Award Presented

  • February 4, 2021
Yesterday afternoon, Intelligentics was proud to award the Customer Service team at Premier Communications for providing a Gold Level service standard across the year 2020.
Read More