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Intelligentics Welcomes Mitchell Harris!

  • August 18, 2021

Intelligentics is excited to introduce the newest member of our team. Mitchell Harris joined Intelligentics this summer as a Senior Data Analyst. He will be actively involved with every aspect of our integrated service arrays including research, quality assessment, and coaching. Mitchell is a graduate of the Wharton School of Business at the University of Pennsylvania where he was a…

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Our CEO’s “Conversation with Phil”

  • May 28, 2021

Intelligentics CEO, Tom Vander Well, was interviewed this week by Phil Gerbyshak on his "Conversations With Phil" series on Linkedin. Tom and Phil met as bloggers over ten years ago when Phil managed a contact center and Tom was writing his blog Service Quality Central. Phil has been a long-time presence in social media business circles. In his "Conversations with…

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Gold Service Award Presented

  • February 4, 2021
Yesterday afternoon, Intelligentics was proud to award the Customer Service team at Premier Communications for providing a Gold Level service standard across the year 2020.
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Upselling Basics for Customer Service

  • September 12, 2019

Guy Kawasaki recently created a lot of buzz with his Art of Customer Service post. I found a couple of people responding with the same thoughts I did, including Starbucker, who shared my concerns with Guy’s admonition to nev er upsell on customer service calls. I mentioned in a previous post my concerns with companies who are pushing the upsell too hard. Nevertheless, upselling can be done well…

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