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Gold Service Award Presented

  • February 4, 2021
Yesterday afternoon, Intelligentics was proud to award the Customer Service team at Premier Communications for providing a Gold Level service standard across the year 2020.
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Upselling Basics for Customer Service

  • September 12, 2019

Guy Kawasaki recently created a lot of buzz with his Art of Customer Service post. I found a couple of people responding with the same thoughts I did, including Starbucker, who shared my concerns with Guy’s admonition to nev er upsell on customer service calls. I mentioned in a previous post my concerns with companies who are pushing the upsell too hard. Nevertheless, upselling can be done well…

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