Upselling Basics for Customer Service
Guy Kawasaki recently created a lot of buzz with his Art of Customer Service post. I found a couple of people responding with the same thoughts I did, including Starbucker, who shared my concerns with Guy’s admonition to nev er upsell on customer service calls. I mentioned in a previous post my concerns with companies who are pushing the upsell too hard. Nevertheless, upselling can be done well…