CSAT

Questions on the “Ultimate Question”

  • April 11, 2022

Net Promoter Score (NPS) has become a staple business metric for many years, ever since The Ultimate Question hit the market in 2006. At Intelligentics, we regularly make NPS a part of our larger Voice of the Customer (VOC) and Customer Experience (CX) survey projects for clients. We even provide an on-going NPS Tracker for clients so they can keep their fingers…

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Gold Service Award Presented

  • February 4, 2021
Yesterday afternoon, Intelligentics was proud to award the Customer Service team at Premier Communications for providing a Gold Level service standard across the year 2020.
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Tuesday from the #Trenches

  • January 26, 2021
Recap: It's Tuesday "From the Trenches" and we're producing Service Quality awards for our client's outstanding team members. Our Service Quality Assessment is more than identifying issues, it's also about rewarding excellence!
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