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Three Things Thursday

  • August 28, 2020
Recap: Flirty Amazon customer service reps are trending, recalling racy customer service chats from the trenches, and a timeless principle from Maya Angelou.
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You are Not Your Customer

  • March 10, 2020

Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like her. Most people don't stop to realize it, but we all tend to let our egos assume that we are…

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