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Tuesday from the #Trenches

  • January 5, 2021
Recap: It's Tuesday "From the Trenches" at Intelligentics and we're talking about loyalty. Loyalty has to be earned, and we’re grateful for earning client relationships that have lasted more than a quarter-century.
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Three Things Thursday

  • August 28, 2020
Recap: Flirty Amazon customer service reps are trending, recalling racy customer service chats from the trenches, and a timeless principle from Maya Angelou.
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You are Not Your Customer

  • March 10, 2020

Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like her. Most people don't stop to realize it, but we all tend to let our egos assume that we are…

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