Tuesday from the #Trenches
Recap: It's Tuesday "From the Trenches" at Intelligentics and we're talking about loyalty. Loyalty has to be earned, and we’re grateful for earning client relationships that have lasted more than a quarter-century.
You are Not Your Customer
Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like her. Most people don't stop to realize it, but we all tend to let our egos assume that we are…
Three Things Thursday 20200213
It's #ThreeThingsThursday. This week: The Corona Virus, Fear, Facts, and Focus.
Three Things Thursday 20191031
It's Three Things Thursday, Intelligentics' weekly vlog. We discuss one item that's #trending, one item from the #trenches of Intelligentics current projects, and one #timeless_principle. This week, we discuss focus on things we do control in our business, and letting go of those things we don't.