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Tuesday from the #Trenches

  • January 5, 2021
Recap: It's Tuesday "From the Trenches" at Intelligentics and we're talking about loyalty. Loyalty has to be earned, and we’re grateful for earning client relationships that have lasted more than a quarter-century.
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You are Not Your Customer

  • March 10, 2020

Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like her. Most people don't stop to realize it, but we all tend to let our egos assume that we are…

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Three Things Thursday 20191031

  • October 31, 2019

It's Three Things Thursday, Intelligentics' weekly vlog. We discuss one item that's #trending, one item from the #trenches of Intelligentics current projects, and one #timeless_principle. This week, we discuss focus on things we do control in our business, and letting go of those things we don't.

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