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Tracking NPS, CSAT, and Customer Sentiment

  • April 6, 2022
One of the things the Covid pandemic taught us (the hard way) is that things can change rapidly. This is made even more true with social media's ever shifting trends. Keeping our fingers on the pulse of customer sentiment has never been more critical.
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3 Keys to Customer Service in Supply Chain Hell

  • November 9, 2021
The breadth and intensity of our current global supply chain disruption is unprecedented. At the same time, it’s certainly not the first time we have assisted clients in navigating market and supply chain turmoil. Here are three keys to consider.
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