Wednesday Wisdom: Blind Date
A little wisdom and inspiration for your week. Team members don't always just do what you expect. They do what you measure.
Three Things Thursday
The one-year COVID anniversary, but it's spring, a season of hope. It's back to business, doing research, assessing quality. King Solomon's wisdom.
You are Not Your Customer
Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like her. Most people don't stop to realize it, but we all tend to let our egos assume that we are…
