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You are Not Your Customer

  • March 10, 2020

Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like her. Most people don't stop to realize it, but we all tend to let our egos assume that we are…

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Transcript of Three Things Thursday 20191114

  • November 15, 2019

PDF: Intelligentics Three Things Thursday Transcript 20191114 Hi! I'm Tom Vander Well with Intelligentics, where Intelligence Meets Tactics. Welcome to Three Things Thursday for November 14, 2019. Each week we bring you One item trending, One item from the trenches, and one timeless principle. #Trending: Holiday shopping is in full swing and an article in Inc. Magazine this week detailed…

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