You are Not Your Customer
Our Intelligentics team was recently coaching a client's customer service agent for the first time. She exemplified one of the common struggles we encounter in our assessment and coaching of front-line agents. She thought that her customers were just like…
Transcript of Three Things Thursday 20191114
PDF: Intelligentics Three Things Thursday Transcript 20191114 Hi! I'm Tom Vander Well with Intelligentics, where Intelligence Meets Tactics. Welcome to Three Things Thursday for November 14, 2019. Each week we bring you One item trending, One item from the trenches,…