Three Things Thursday 20191212
This week: #Trending: Companies are gung-ho on being "Climate Positive," according to the Wall Street Journal, but no one knows what that means. #Trenches: It's common for companies to post their "Mission" on a plaque in the conference room, but they have no idea what it means to their customers, how they are going to operationalize it, measure it, or…
Three Things Thursday 20191128
It's a Thanksgiving Edition of Three Things Thursday. This week, Intelligentics CEO, Tom Vander Well highlights research from the Charities Aid Foundation and reported by Disrn.com, which reveals that U.S. citizens are rated as the world's most generous citizens in the past ten years. Nevertheless, Intelligentics Service Quality Assessments reveal that customers are less likely to receive basic courtesies when…