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Tuesday from the #Trenches

  • January 26, 2021
Recap: It's Tuesday "From the Trenches" and we're producing Service Quality awards for our client's outstanding team members. Our Service Quality Assessment is more than identifying issues, it's also about rewarding excellence!
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Three Things Thursday

  • June 5, 2020
Recap: The trending "new normal", a story from the trenches and a timeless principle from George Bernard Shaw about those who can't change their minds.
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Five Common Problems of Internal QA (and How We Solve Them!)

  • November 19, 2019

When it comes to call monitoring and Quality Assessment, most companies assume that it's cheaper and easier to do in internally than hire a third-party to do the call analysis, reporting, and coaching for you. What they don't often consider is the common problems that come with internal QA programs, and how a provider like Intelligentics makes a lot of…

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