skip to Main Content

Wednesday Wisdom: It’s What You See

  • January 13, 2021

Everywhere you look right now there are a million things to distract you. Many will look, and look, and look, and look. They will fall down the rabbit-hole of current events. They will be distracted by the cries, urgency, and stress of the moment. Meanwhile, wisdom beckons us to see. To see the needs that still need to be met…

Read More

Wednesday Wisdom: One Step

  • January 6, 2021

There are many companies who have a goal this year to begin a Quality Assessment (QA) program or strategy but they don't know where to begin. Over the years we've found that within most corporate operations there exist a lot of "low hanging fruit" when it comes to improvement opportunities, and it doesn't take a major, on-going QA program to…

Read More

Tuesday from the #Trenches

  • January 5, 2021
Recap: It's Tuesday "From the Trenches" at Intelligentics and we're talking about loyalty. Loyalty has to be earned, and we’re grateful for earning client relationships that have lasted more than a quarter-century.
Read More

Three Things Thursday

  • August 28, 2020
Recap: Flirty Amazon customer service reps are trending, recalling racy customer service chats from the trenches, and a timeless principle from Maya Angelou.
Read More

So, Your Company Wants to Start Call Recording?

  • August 19, 2020

When the team at Intelligentics began assessing our client's phone calls, it was the early 1990s. How different things were in the early days of doing Quality Assessment (QA) of calls between clients and their customers.  Back then, we often used high-end cassette recorders plugged into a phone jack in the client's utility room. From cassette tapes to voice-activation, to…

Read More