Three Things Thursday 20191128
It's a Thanksgiving Edition of Three Things Thursday. This week, Intelligentics CEO, Tom Vander Well highlights research from the Charities Aid Foundation and reported by Disrn.com, which reveals that U.S. citizens are rated as the world's most generous citizens in the past ten years. Nevertheless, Intelligentics Service Quality Assessments reveal that customers are less likely to receive basic courtesies when…
Five Common Problems of Internal QA (and How We Solve Them!)
When it comes to call monitoring and Quality Assessment, most companies assume that it's cheaper and easier to do in internally than hire a third-party to do the call analysis, reporting, and coaching for you. What they don't often consider is the common problems that come with internal QA programs, and how a provider like Intelligentics makes a lot of…
Transcript of Three Things Thursday 20191107
PDF: Intelligentics Three Things Thursday Transcript 20191107 Welcome to Three Things Thursday for Oct 31, 2019. One item #Trending, one item from the #Trenches of our projects, and one #TimelessPrinciple. #Trending: News broke this week regarding the investigation into last January's mining disaster in Brazil, in which a dam gave way killing 252 people. According to reports, the CEO of…