Three Things Thursday
Recap: Flirty Amazon customer service reps are trending, recalling racy customer service chats from the trenches, and a timeless principle from Maya Angelou.
Three Things Thursday
Recap: The trending "new normal", a story from the trenches and a timeless principle from George Bernard Shaw about those who can't change their minds.
Three Things Thursday 20191128
It's a Thanksgiving Edition of Three Things Thursday. This week, Intelligentics CEO, Tom Vander Well highlights research from the Charities Aid Foundation and reported by Disrn.com, which reveals that U.S. citizens are rated as the world's most generous citizens in the past ten years. Nevertheless, Intelligentics Service Quality Assessments reveal that customers are less likely to receive basic courtesies when…
Five Common Problems of Internal QA (and How We Solve Them!)
When it comes to call monitoring and Quality Assessment, most companies assume that it's cheaper and easier to do in internally than hire a third-party to do the call analysis, reporting, and coaching for you. What they don't often consider is the common problems that come with internal QA programs, and how a provider like Intelligentics makes a lot of…
Three Things Thursday 20191114
It's Three Things Thursday! Intelligentics weekly vlog that brings you one item that's #Trending, one item from the #Trenches, and one #TimelessPrinciple. This week, CEO Tom Vander Well discusses Walmart's gains on Amazon, and how good data and business intelligence on your customer's desires and expectations can make all the difference in making the right tactical choices for success.