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Tracking NPS, CSAT, and Customer Sentiment

  • April 6, 2022
One of the things the Covid pandemic taught us (the hard way) is that things can change rapidly. This is made even more true with social media's ever shifting trends. Keeping our fingers on the pulse of customer sentiment has never been more critical.
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The Supply Chain is Changing Customer Behavior

  • January 17, 2022

The harsh realities of on-going supply chain issues have B2B customers scrambling, and it is changing their purchasing behavior. The longer the supply-chain issues continue, the more likely that it could create long-term shifts in the way customers search for and procure parts. Doing the research with your customers helps B2B businesses to benchmark and track these shifts in customer…

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Three Things Thursday

  • August 19, 2021
The debate on returning to the office from Covid rages. Feelings on both sides are sometimes driven by enneagram type. And, some ancient wisdom from Zeno of Citium.
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Tuesday from the #Trenches

  • August 17, 2021
This week we're focused on employee engagement, from leadership development with the Enneagram to planning a virtual summit for the fall!
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