Intelligentics - Customer Research & Insights

A targeted research process for customer-centric decision making

At Intelligentics, we work with you to create a targeted research process to yield information that is tailored to your needs and informs customer-centric decision-making. We aim to take the complexity and noise out of conducting customer research to make insights approachable, understandable, and above all – practical.

With nearly 40 years serving B2B and B2C organizations on a national and global scale, we offer a full array of survey and interview-based capabilities to help you clearly hear and understand your customers' perceptions and sentiments to drive further loyalty and engagement.

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Our expertise

Voice of the Customer (VoC) Research

Receive impactful behavior, need, and preference feedback on business objectives, product features, and potential new opportunities. Close the gap between expectations and performance to deliver on what customers value most.

Brand Positioning & Competitive Analysis

Discover how your brand resonates with customers. Reveal where your objectives are aligned or misaligned with brand perceptions. Capitalize on what differentiates you from your competitors.

Customer Experience Research

Gain detailed insights from customers as they share their own experiences, revealing your strengths, blind spots, and improvement opportunities in the customer journey and purchasing process.

Customer Loyalty & Affinity Insights

Track tried and true brand health metrics across customer segments to monitor long-term sentiment as expectations and your operations evolve -- Net Promotor Score (NPS), Customer Satisfaction (CSAT), Future Purchase Intent (FPI).

Find out how Intelligentics can help you make smarter business decisions

Let's Talk

“Success comes from knowing what you don’t know, more than coming from what you do know.”

Ray Dalio

“Your most unhappy customers are your greatest source of learning.”

Bill Gates

"The most basic of all human needs is the need to understand and be understood."

Dr. Ralph G. Nichols

“Embrace what you don’t know because what you don’t know can become your greatest asset.”

Sara Blakely

Customer Research & Insights

Find out how Intelligentics can help you make smarter business decisions

Ready to leverage customer insights to optimize performance?