Intelligentics - Customer Service Consulting

A tailored approach to strengthening your customers’ experiences

We leverage our nearly 40 years of cross-industry experience to design, implement, and integrate customer service frameworks to enhance customer loyalty and satisfaction and allow your brand promise to shine across customer touchpoints.

Our team of expert consultants and coaches works diligently to assess performance and deliver accurate and actionable insights so you can focus on supporting your team and customer promise. Unlike AI and SaaS-based providers, we won't ask you to learn new technologies or integrate complex systems, so you can stay goal-focused.

Whether you want to verify or strengthen your existing customer service program or set best practices for a growing team, we'll work with you to build a customer experience monitoring and development program that works for you.

Our expertise

Our proprietary Service Quality Assessment™ methodology has been developed to fit seamlessly into your customer-facing operations and deliver the data and resources you need to exceed customer expectations in the "moment of truth."

Collaborative

We lead our framework development with your customer service objectives and values, and align our approach with the goals and constraints of your business.

Objective

We leverage our expertise in cross-industry quality assurance to design a customer-focused service approach suited to your organization and industry. As a 3rd party, we help remove internal bias or calibration issues that can often arise when assessing for service quality.

Data-Driven

Continually enhance your customer service and empower skill development with ongoing reporting, training, and round-the-clock access to team performance dashboards.

Omnichannel

Enhance service quality and consistency wherever your customers reach you - whether over email, phone, webchat, or text.

Find out how Intelligentics can help you make smarter business decisions

Let's Talk

“Success comes from knowing what you don’t know, more than coming from what you do know.”

Ray Dalio

“Your most unhappy customers are your greatest source of learning.”

Bill Gates

"The most basic of all human needs is the need to understand and be understood."

Dr. Ralph G. Nichols

“Embrace what you don’t know because what you don’t know can become your greatest asset.”

Sara Blakely

Customer Service Consulting

Find out how Intelligentics can help you make smarter business decisions

Ready to leverage customer insights to optimize performance?