Helping businesses power long-term success with valuable audience insights

01
About Us
02
OUR Values
03
History
Purple Intelligentic logoAn above view of two people talking at a table
individuals looking up at a speaker, listening constantly
We are a passionate group dedicated to serving you with integrity and excellence

Success comes from collecting targeted audience insights – and then applying that intelligence through tactics designed for organizational growth.

For almost 40 years, the team at Intelligentics has perfected the cooperative art of merging intelligence with tactics. That expertise – combined with our responsive, high-touch service – frees you and your team to focus on what you do best.

Two people talking
Intelligentics purple logo

Leading with Passion and Experience

Meet Intelligentic's leadership team

Tom Vander Well
President and CEO

Tom Vander Well began working for Intellligentics in 1994. Tom was a pioneer in the field of call monitoring and Quality Assessment, helping clients get actionable data from customer interactions in every channel. Tom has also been a popular speaker and coach regarding customer research, Quality Assessment, and the creation of customer-centric systems to improve sales, service, and performance management. He’s been CEO and the managing partner of Intelligentics since 2019.

Scott Wier
President of Customer Insights

Scott Wier laid the foundation for Intelligentics research services over 30 years ago and served 13 years as the company’s President and CEO. Scott continues to lead as President of Customer Insights and our clients benefit from his decades of experience and wisdom. Scott has designed and managed a wide range of both quantitative and qualitative research projects for clients. His ability to customize and design projects allow our clients to quickly get the reliable data they need from customer feedback while meeting budget realities.

01 Value

Leading with integrity

Integrity is at the center of all that we do. It’s our core value. Leading with integrity means that we are truthful and honest in all areas of life, professionally and interpersonally. When faced with difficult decisions or adversity, we do the right thing. By carrying out our actions with honesty - or consistently doing what is moral, just, and fair, we foster meaningful and time-tested relationships. When we lead with integrity, we hold ourselves accountable and strive to produce honest, brilliant work no matter the occasion.

02 Value

Dedication to serving others

We truly care about our clients individually and want them to succeed in all areas of life. We also believe that dedicated service yields great abundance personally and in business. We take pride in building trust with our partners and clients - it provides the bond for cultivating long term, lucrative relationships that are mutually beneficial for all.

03 Value

Commitment to executing
with excellence

We’re driven by the endless pursuit for excellence in all that we do. Executing with excellence means that we perform with focus, clarity and purpose to deliver masterful results. To us, every detail matters throughout our processes - we never cut corners, and always hold ourselves to the absolute highest standards. This commitment runs through the DNA of our company - and this mentality is the cornerstone for the quality and depth of the intelligence we seek to uncover. We never settle. We strive for excellence.

A woman talking to other people, thinking through a thought

It’s time to have a deeper understanding of your customers' needs.

Let's Talk
Group
Group

Our history

Nearly 40 years of uncovering insights and opportunities that drive business growth  

1987
1988
1990

Chuck Wenger founds c wenger group to support small-to-medium sized businesses with strategic consulting, vision, and organization expertise to foster growth.

Seeing clear opportunities to help clients deliver on customer expectations and tap into unmet needs,  we focus our sights on providing clients with data-driven experience and customer service insights to strengthen loyalty and reduce churn.

We pioneer our Service Quality Assessment™ framework, bringing clients actionable and specific customer service data, revolutionilizing previously subjective call monitoring and training processes.

1991
1992
2005

We embark on a quarter century-strong customer service consulting partnership with a premier Fortune 100 agricultural equipment manufacturer.

We build decades-long relationships with leading outdoor and sporting retailers, with a focus on creating engaging shopping experiences, profiling competitive positioning, and providing advertisement efficacy insights.

We go global, launching customer research services in European and Asian markets for both a pioneering e-commerce solutions company and an industrial thermal management materials manufacturer.

2009
2018
Today

We launch the Service Quality Central web portal to equip customer service teams with at-the-ready feedback and performance metrics.

c wenger group becomes Intelligentics to reflect our mission of supporting B2B and B2C clients with the customer intelligence and implementation tactics needed to connect with and delight customers.

With a growing focus on serving specialty retailers and manufacturers and distributors in the electronic component, industrial equipment, and safety markets, we proudly serve and anticipate the needs of our clients as they evolve.

Previous
Previous
Group
Next
Next
Group
1987

Chuck Wenger founds c wenger group to support small-to-medium sized businesses with strategic consulting, vision, and organization expertise to foster growth.

1988

Seeing clear opportunities to help clients deliver on customer expectations and tap into unmet needs,  we focus our sights on providing clients with data-driven experience and customer service insights to strengthen loyalty and reduce churn.

1990

We pioneer our Service Quality Assessment™ framework, bringing clients actionable and specific customer service data, revolutionilizing previously subjective call monitoring and training processes.

1991

We embark on a quarter century-strong customer service consulting partnership with a premier Fortune 100 agricultural equipment manufacturer.

1992

We build decades-long relationships with leading outdoor and sporting retailers, with a focus on creating engaging shopping experiences, profiling competitive positioning, and providing advertisement efficacy insights.

2005

We go global, launching customer research services in European and Asian markets for both a pioneering e-commerce solutions company and an industrial thermal management materials manufacturer.

2009

We launch the Service Quality Central web portal to equip customer service teams with at-the-ready feedback and performance metrics.

2018

c wenger group becomes Intelligentics to reflect our mission of supporting B2B and B2C clients with the customer intelligence and implementation tactics needed to connect with and delight customers.

Today

With a growing focus on serving specialty retailers and manufacturers and distributors in the electronic component, industrial equipment, and safety markets, we proudly serve and anticipate the needs of our clients as they evolve.

Previous
Previous
Group
Next
Next
Group
Purple Intelligentic logo

Ready to leverage customer insights to optimize performance?

Let's Talk
Group
Group

Join our community of research enthusiasts and stay in the loop on powerful insights and news.

Group 3
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Website by Wise+Hype
SSDFA